Refund Policy

Refund Policy for El-pro Market

Effective Date: November 2024

Thank you for shopping at El-pro Market. We want to ensure your satisfaction with our products and services. Please read our Refund Policy carefully to understand your rights and obligations regarding refunds.

Eligibility for Refund

1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [X] days of receiving the item. We will provide instructions on how to return the product, and upon verification, we will issue a full refund or send a replacement, as per your preference.
2. Incorrect or Incomplete Orders: In the event that you receive an incorrect item or your order is incomplete, please notify us within 2 days of receiving the shipment. We will rectify the error by sending the correct item or completing the missing items. If this is not possible, a full refund will be issued.
3. Non-Delivery: If your order does not arrive within the specified delivery time, please contact us. We will investigate the issue and, if necessary, provide a full refund

Return Process

1. Contact Us: To initiate a refund, contact our customer support team at [Contact Email] or [Contact Phone Number]. Please provide your order number, a detailed description of the issue, and any relevant photos.
2. Authorization: Once your request is reviewed and authorized, we will provide you with instructions on how to return the product. Please do not return items without prior authorization.
3. Return Shipping: You will be responsible for the cost of shipping the product back to us, unless the return is due to our error (defective, damaged, or incorrect item).

Refund Timeline

1. Processing Time: Refunds will be processed within 15 business days of receiving the returned item.
2.  Payment Method: Refunds will be issued to the original payment method used for the purchase.

Exclusions

1. Non-Refundable Items: Certain items, such as gift cards, downloadable software, and personalized/customized products, are non-refundable

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: sales@elpromarket.com
• Phone: 631-460-5168

We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review it periodically for any changes. Your continued use of our website and services after any modifications to the Refund Policy will constitute your acceptance of such changes.