Return Policy

Return Policy for El-pro Market

Effective Date: September

Thank you for shopping at El-pro Market. We strive to ensure your satisfaction with our products, and we understand that circumstances may arise where you need to initiate a return. Please read our Return Policy carefully to understand the terms and conditions.

Eligibility for Returns

1. Unused and Unopened Products: To be eligible for a return, the product must be unused, unopened, and in the same condition as when you received it.
2. Timeframe: You may initiate a return within 15 days of receiving your order. After 15 days, we may not be able to process your return.

Return Process

1. Contact Us: To initiate a return, please contact our customer support team at sales@elpromarket.com or 631-460-5168. Provide your order number, the reason for the return, and any relevant details.
2. Authorization: Once your return request is reviewed and authorized, we will provide you with instructions on how to return the product. Do not return items without prior authorization.
3. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error (defective, damaged, or incorrect item).

Refund or Exchange

1. Refund: Upon receiving the returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to the original payment method used for the purchase.
2. Exchange: If you prefer an exchange, we will do our best to replace the item with the same or a similar product. Additional charges may apply depending on the nature of the exchange.

Non-Returnable Items

1. Certain items, including but not limited to gift cards, downloadable software, and personalized/customized products, are non-returnable.

Conditions for Returns

1. Damaged or Defective Items: If the product is damaged or defective, please include photographs clearly showing the issue when contacting us. This will help expedite the return process.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

• Email: sales@elpromarket.com
• Phone: 631-460-5168

We reserve the right to update or modify this Return Policy at any time without prior notice. Please review it periodically for any changes. Your continued use of our website and services after any modifications to the Return Policy will constitute your acceptance of such changes.